Shipping policy

1. Shipping and Delivery

   • Liability Limitation:
     Once an order has been shipped, all liability transfers to the customer. Billboard Bag is not responsible for any damage, loss, or delivery delays caused by third-party shipping carriers.

     However, Billboard Bag will assist in filing claims and, at its discretion, may offer a replacement for lost or severely delayed backpacks. If a replacement is issued, the customer agrees to return the original backpack to Billboard Bag immediately upon its eventual delivery. A prepaid return label will be provided by Billboard Bag for this purpose.

   • International Orders: For international orders, the customer is responsible for any import duties, customs fees, and taxes.

2. Return Shipping:

   • The customer is responsible for paying any shipping costs associated with returning the product.

   • We recommend using a trackable shipping service or purchasing shipping insurance, as Billboard Bag is not liable for lost or undelivered returns.

   • Return shipping costs are non-refundable.

By following these steps, you can ensure a smooth return process and guarantee the eligibility for a refund.

If you have any questions, feel free to reach out to us at Support@BillboardBag.com